Oakbridge Property Investment Management (“Oakbridge”, “we”, “us”, “our”) is committed to protecting your personal information and respecting your privacy. This Data Protection Policy explains how we collect, use, store, and protect personal data when you visit our website, contact us, or use our services.
We handle personal data responsibly, securely, and in line with applicable data protection laws.
- What this policy covers
This policy applies to:
- Visitors to our website
- Property owners and landlords
- Tenants and prospective tenants
- Contractors and suppliers
- People who contact us by email, phone, online forms, or social media
- Personal data we may collect
We may collect and process personal information including:
2:1 Identity and contact information
- Full name
- Email address
- Phone number
- Postal address
2:2 Property and tenancy-related information
- Property address
- Tenancy details
- Maintenance requests and correspondence
- Payment and invoice information (where applicable)
2:3 Website and technical information
- IP address
- Browser type and device information
- Pages visited and time spent on the website
- Cookies and usage data (see Cookies section below)
2:3 Contractor and supplier information
- Business name and contact details
- Service history, invoices, and payment details
- How we collect personal data
We may collect personal data when you:
- Fill in a form on our website
- Email or call us
- Request a service or property management quote
- Apply for a tenancy or register interest in a property
- Submit a maintenance request
- Work with us as a supplier or contractor
- Browse our website (via cookies/analytics tools)
- How we use personal data
We only use personal data when we have a lawful reason to do so. We may use your data to:
- Respond to enquiries and provide customer support
- Deliver residential property management services
- Manage tenancies, inspections, and maintenance requests
- Process rent, invoices, and payments (where applicable)
- Meet legal and regulatory requirements
- Improve our website and service quality
- Prevent fraud and protect our business and users
- Send service updates or communications related to your enquiry
We do not sell personal data to third parties.
- Lawful basis for processing
Depending on the situation, we process personal data under one or more of the following legal bases:
- Contract: where processing is needed to provide our services
- Legitimate interests: to operate and improve our business responsibly
- Legal obligation: to comply with laws and regulations
- Consent: where you have clearly agreed (e.g., optional marketing)
- Sharing personal data
We may share personal data only when necessary, including with:
- Property owners/landlords (where relevant to tenancy management)
- Tenants (where relevant to property management communications)
- Contractors and maintenance providers (to complete works)
- Utility providers or service providers (where required)
- Professional advisors (accountants, legal advisors)
- IT and website service providers (hosting, email systems, analytics)
All third parties we work with are expected to keep your data secure and use it only for the agreed purpose.
- International transfers
If we use service providers outside your country, we will take appropriate steps to ensure your data remains protected, including the use of recognised legal safeguards where required.
- Data security
We take data security seriously. We use appropriate technical and organisational measures to protect personal data from:
- Loss
- Misuse
- Unauthorised access
- Alteration
- Disclosure
Access to personal data is restricted to authorised staff and service providers who need it for legitimate business purposes.
- Data retention
We keep personal data only for as long as necessary for:
- The purpose it was collected
- Contractual and service requirements
- Legal, tax, and regulatory obligations
When personal data is no longer needed, we securely delete or anonymise it.
10. Your rights
You have rights over your personal data, including the right to:
- Request access to your personal data
- Correct inaccurate or incomplete data
- Request deletion of your data (where legally possible)
- Object to processing in certain situations
- Restrict processing in certain situations
- Request transfer of your data (data portability)
- Withdraw consent (where processing is based on consent)
To exercise any of these rights, please contact us using the details below.
11. Cookies and website analytics
Our website may use cookies and analytics tools to improve performance and user experience.
Cookies may be used to:
- Understand how visitors use our website
- Improve website speed and content
- Support website functionality
You can control cookies through your browser settings. Disabling cookies may affect website performance.
12. Marketing communications
We may send marketing communications only when:
- You have requested information from us, or
- You have opted in / provided consent (where required)
You can opt out at any time by using the unsubscribe option (if available) or contacting us directly.
13. Contact details
If you have any questions about this Data Protection Policy or how we handle personal data, please contact:
Oakbridge Property Investment Management Limited
Email: info@oakbridgeproperty.co.uk
Address: Goodwood House, Blackbrook Park Avenue, Taunton, Somerset, United Kingdom, TA1 2PX
14. Policy updates
We may update this policy from time to time to reflect legal or operational changes.
The latest version will always be published on our website.
Last updated: Feb 2026